Returns & Exchanges

We at Jacobsons Jewellery strive to ensure your complete satisfaction with your high-end diamond jewellery purchase. In the event that you are not entirely satisfied with your order, we offer a comprehensive returns policy to facilitate a smooth and hassle-free return process:

Eligibility for Returns: To be eligible for a return, the item must be in its original condition and packaging, with all accompanying certifications and documentation.

Return Timeframe: You may initiate a return within 30 days from the date of receipt. Items received after the 30-day period may not be eligible for a refund or exchange.

Return Process: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. This number must be clearly marked on the outside of the return package.

Return Shipping: Customers are responsible for the cost of return shipping and insurance, except in cases where the return is due to an error on our part, such as a defective or damaged product.

Exchanges: Upon receiving the returned item and verifying its condition, we will proceed with an exchange, as per your preference. 

Non-Returnable Items: For hygiene and safety reasons, earrings and any customized or personalized items cannot be returned unless they are deemed defective or damaged upon receipt. We do not offer refund

Refunds: We do not offer refunds for change of mind.

We encourage you to carefully review the specifications and details of your chosen product before completing your purchase. Should you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team for further assistance. We are dedicated to ensuring your satisfaction with our products and services.